Frequently Asked Questions

Distance Matrix API

Frequently Asked Questions

To start using the API, fill in the form by clicking on the “Register” button. You will recieve an email with your portal access credentials and detailed information on how to use it.

Use our cost comparison tool to calculate your cost saving potential. 

Yes, we do. Once you access your portal, you will find free account credits that you can use to try the API.  Just fill in the form here to register. You will get an email with your login data and detailed information on how to use the API. No credit card information is required.

Of course, you may continue using APIs from Google as you normally would. Examples include: SDKs, Places, Directions, Roads, Geolocation etc. In fact, it’s a good idea to utilize your Distance Matrix needs from us while utilizing other APIs from Google. That way, you would utilize the benefits from both worlds.

Each element is an origin-destination pair in the distance matrix. For example, if you have one request with one origin and one destination, that request is counted as one element. If you send a request with 2 origins and 5 destinations, that request would consume 10 elements. Google works in a similar fashion.

We issue an invoice for the usage of your account with details at the end of each month. The cost of the service is formed based on the number of requested elements per month. You pay only for the amount of correctly received elements.

Absolutely, unlike Google, with us you can set both a Daily Limit and a Monthly Limit for each token. This allows you to be in control of your usages and avoid the unexpected costs that google users often complain about.

To set a limit, just login to your portal and set the daily and monthly limit next to each of your tokens.

Our unique backend algorithms and API predicts travel time using realtime traffic data in almost every city around the globe. We gather this data from public and private traffic data sources. And implementing our algorithms to calculate travel time.

In terms of accuracy, we can proudly say our API is very close to Googles’ Distance Matrix Api. And we can provide you a demo that could show you this, for example in your city.

Our product works in all countries around the world. For a complete list, see below:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling Islands), Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cote D’Ivoire (Ivory Coast), Croatia (Hrvatska, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, France, Metropolitan, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (North), Korea (South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, Solomon Islands, Somalia, South Africa, S. Georgia and S. Sandwich Isls., Spain, Sri Lanka, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom (Britain / UK), United States of America (USA), US Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Viet Nam, Virgin Islands (British), Virgin Islands (US), Wallis and Futuna Islands, Western Sahara, Yemen, Yugoslavia, Zaire, Zambia, Zimbabwe

We provide a dedicated support channel for our users. If you have questions or need help, you can write an email to support@distancematrixapi.com or schedule a call at your convenient time.

DistanceMatrixAPI is our brand name while Distance Matrix API is the generic term for the API which is offered by a few service providers such as Google & Bing. We chose this name to narrow down our services to dedicatedly provide the Distance Matrix API in the highest possible quality and best prices in the market. That’s why we proudly call our platform DistanceMatrixAPI.